Contact us promptly if an item is faulty, damaged, incorrect or not as described. Tell us your order number and include a clear description of the issue; photographs can help us assess the problem.
For eligible change-of-mind returns, contact us within 30 days of delivery and wait for return instructions before sending an item back. Returned non-personalised goods should be unused and in their original condition. The customer is responsible for return postage unless the item is faulty or we agree otherwise.
Personalised or engraved goods may be excluded from change-of-mind cancellation where permitted by applicable consumer law. This does not affect statutory rights relating to faulty, damaged or misdescribed goods.
Refunds for approved online payments are sent to the original payment method. Processing time depends on the card issuer. These draft terms must be checked against the actual fulfilment process and applicable UK consumer law.